Assessment Tool for DB2 Support and Development

Client

IT Service Provider

Description

A global IT service provider, one of the most recognized companies in the IT community.

Industry

Software & IT

Location

USA

Project Overview

The goal of the project is to support a comprehensive assessment tool for DB2 product customers as well as enhance and develop the product itself. The product is designed to optimize efficiency of a DB2 database on z/OS.

Solution

The IBA activities include L2 Customer Support, L3 Change Team, and Test Team. Getting involved in the project more than six years ago, IBA Group developed strong partnership with client teams that are engaged in major product design and development. Presently, IBA is maintaining several major product releases.

Project Results

IBA is constantly improving product quality, reducing the number of customer complaints and field–opened APARs (Authorized Program Analysis Reports). The project has achieved quality targets set by the customer’s management. Users working with the assessment tool for DB2 product family describe their experience as pleasant.

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